A Field Technician, also known as a Network Technician, is a professional who provides on-site end-user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunications’ systems, equipment, cabling, and to other related systems and equipment at all locations within the assigned work region.
Technicians also install electrical equipment. They work with a variety of telecom systems and hand tools to provision, install, and repair telephones, headsets, and related peripherals in various locations and diverse work environments.
The job demands that they work off-site more often than not. Besides, they need to carry out regular repairs, maintain equipment, and demonstrate to clients how to use products/equipment.
The job of a technician also entails traveling frequently. They need to effectively use the mobile office setting and equipment to interact with clients as well as their seniors in their organization.
Technicians’ job role involves some amount of physical labor, as they would have to lift equipment, and overhead cabling would require them to work at heights. Since they interact directly with clients who own electronic, electrical, and engineering equipment/products, they need to have excellent communication skills.